Privacy Policy

This Privacy Policy outlines how we collect, use, store, and disclose your personal information. By using our services or website, you agree to the terms of this Privacy Policy.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following personal information:

• Your full name
   
• Contact details (email, phone number, address)
   
• Property details and access instructions
   
• Booking and payment information
   
• Identification for guest verification (if applicable)
   
• Feedback or reviews
   
• IP address and website usage data (via cookies or analytics tools)
   

We collect personal information directly from you when you:

• Use our website
   
• Make a booking or enquiry
   
• Communicate with us by phone, email, or social media
   
• Subscribe to newsletters or updates
   
• Leave reviews or feedback
   

We may also collect non-personal data automatically via third-party services like Google Analytics or booking platforms.

We collect and use your personal information to:

• Provide our hosting and cleaning services
   
• Communicate with you about bookings and services
   
• Respond to enquiries and provide support
   
• Process payments and issue invoices
   
• Improve our website, services, and user experience
   
• Comply with legal obligations
   

We may share your personal information with:

• Trusted third-party service providers (e.g., cleaners, payment processors)
   
• Legal or regulatory authorities when required by law
   
• Our contractors and employees who need it to perform services
   

We do not sell or rent your personal data to third parties.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information may be stored electronically (secured servers, cloud storage) or in hard copy form.

If your data is stored overseas (e.g., via a cloud provider), we ensure that reasonable steps are taken to protect it in line with Australian privacy law.

You may request access to the personal information we hold about you at any time. If any information is incorrect or outdated, we will take reasonable steps to update it upon request.

To make a request, contact us via the details below.

Our website may use cookies and third-party tools (like Google Analytics) to collect usage data, including your IP address, browser type, and time spent on the site. This helps us improve user experience and website functionality.

You can control or disable cookies through your browser settings.

We may use your contact details to send you updates, promotions, or service-related information. You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our website or services after changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or wish to make a privacy complaint, please contact us